FAQ
Avisight primarily serves Manhattan and the Tri-State area, our service areas, include:
Manhattan:
- Downtown: Financial District, Battery Park City
- Midtown: Times Square, Garment District, Bryant Park
- Uptown: Harlem, Upper East Side, Upper West Side
- Lower East Side: East Village, SoHo, Chinatown
- West Side: Chelsea, Hudson Yards, Greenwich Village
Tri-State Area:
The Tri-State area generally includes parts of New York, New Jersey, and Connecticut. Specific areas might include:
New Jersey:
- Northern New Jersey: Newark, Jersey City, Hoboken, Paterson
- Central New Jersey: Edison, New Brunswick, Princeton
- Southern New Jersey: Cherry Hill, Camden, Atlantic City
Connecticut:
- Fairfield County: Stamford, Norwalk, Bridgeport, Danbury
- Hartford County: Hartford, New Britain
Additional Areas:
- Westchester County (NY): White Plains, Yonkers, New Rochelle
- Long Island (NY): Nassau County, Suffolk County, including areas such as Hempstead, Babylon, and Huntington.
Our service area cover major cities and towns within these regions, focusing on urban centers and potentially extending to suburban areas depending on our internal capabilities and our client’s needs.
Ongoing support or maintenance with Avisight is comprehensive, designed to ensure that all systems and infrastructure continue to operate effectively and efficiently over time. Here’s a detailed look at what this might include:
1. Technical Support:
- Help Desk Access: support for troubleshooting and resolving issues.
- Remote Support: Immediate assistance via phone, email, or remote desktop tools to address problems.
- On-Site Support: Scheduled or emergency visits from technicians to resolve more complex issues or perform repairs.
2. System Monitoring and Management:
- Proactive Monitoring: Continuous monitoring of network performance, security, and system health to detect and address potential issues before they escalate.
- Alerts and Notifications: Automated alerts for system faults, performance issues, or security breaches.
3. Regular Maintenance:
- Scheduled Maintenance: Regularly planned maintenance tasks such as cleaning hardware, updating software, and optimizing system performance.
- Firmware and Software Updates: Keeping all software and firmware up to date to ensure security, compatibility, and performance.
4. Security and Compliance:
- Security Audits: Periodic reviews of system security to identify and address vulnerabilities.
- Incident Response: Rapid response to security incidents, including data breaches or other threats.
- Compliance Checks: Ensuring that systems adhere to relevant regulations and industry standards.
5. Backup and Recovery:
- Data Backup: Regularly scheduled backups of critical data to secure locations.
- Disaster Recovery Planning: Development and testing of disaster recovery plans to ensure quick restoration of services after a major incident.
6. System Optimization:
- Performance Tuning: Adjustments and optimizations to improve system efficiency and performance.
- Capacity Planning: Monitoring usage and performance trends to plan for future upgrades or expansions.
7. Training and Documentation:
- User Training: Providing ongoing training for staff to ensure effective use of the systems and to address any new features or updates.
- Documentation Updates: Keeping system documentation up to date with changes and enhancements.
8. Service Level Agreements (SLAs):
- Defined Response Times: Specific response times for different types of support requests, ensuring timely service.
- Performance Metrics: Regular reporting on service performance, including uptime, response times, and resolution times.
9. Consultation and Planning:
- Technology Upgrades: Regular consultation on emerging technologies and recommendations for upgrades or improvements.
- Strategic Planning: Assistance with planning for future growth and changes in infrastructure needs.
10. Customer Feedback:
- Feedback Mechanisms: Collecting and acting on customer feedback to continually improve support services.
This ongoing support is tailored to the specific needs of each client and the systems we have in place, ensuring that all components function optimally and that any issues are addressed promptly.
Yes, we do offer initial consultations via video-conference call. While we are happy to discuss your needs remotely, we believe that in-person visits to your business or new-build locations allow us to identify areas of need in a more comprehensive manner, particularly in relation to IT infrastructure and security. However, we encourage you to reach out for a tele-conference consultation to discuss your initial requirements.
